Дополнительная информация
Prushak Vitaliy
Date of birth: 11 Nov 1986
Family status: single
Address: 02140
6a Vyshnyakivska st., 274
Kyiv, Ukraine
Contacts
Mobile: 380-66-2176554
Email: v.prushak@gmail.com
ICQ: 487847811
Skype: vi-k__
Aims and expectations
Job type: Regular job
Timetable: Full time, Shift-day schedule
Position: Duty manager / Night Manager
Education
Kyiv National Shevchenko University (2004 – 2006)
Military Institute
Department of foreign languages and military interpreting
Kyiv, Ukraine
Kyiv Military Lyceum named after Ivan Boghun (2001 – 2003)
Kyiv Specialized School with advance placement of English language #98 (1993 - 2001)
Languages
Ukrainian – Native
Russian – Native
English – Advanced
Work experience
- Instant Service and Business Centers Supervisor
February 2011 - now
InterContinental® Kyiv
Kyiv, Ukraine
Key responsibilities:
Control of work of Instant Service and Business Centers;
Control of accuracy and courtesy in processing all incoming and outgoing calls;
Control of accuracy of wake up calls;
Maintenance of a clean work environment;
Handling guests needs or requests and report of complaints to the Duty Manager;
Control of abidance of principles of guest privacy;
Strict abidance by standards policies and procedures governing cases of emergency such as fire, bomb threat and other critical situations and constant periodic training for subordinates;
Maintain detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard;
Control of records for entries on activity sheets;
Staff training;
Maintain detailed knowledge of the Hotel’s fire, life and safety system;
Awareness of local telephone listings and frequently dialled numbers.
- Receptionist
January 2010 –January 2011 (1 year)
InterContinental® Kyiv
Kyiv, Ukraine
Key responsibilities:
Check-in, Check-out, check of all payments for business day (presence of all documents, whether payments in Opera - Fiskal - POS systems are done correctly), night audit procedure.
- Instant Service and Business Centers Agent
August 2009 - December 2009 (4 months)
InterContinental® Kyiv
Kyiv, Ukraine
Key responsibilities:
Reception of all external and internal incoming calls. Providing general information about hotel and outlets. Outlets booking. Reception of Room Service orders.
- Night shift receptionist
August 2007 - July 2009 (2 years)
Hotel “Riviera on Podol”
Kyiv, Ukraine
Key responsibilities:
Check-in, Check-out, check of all payments for business day, night audit procedure. Replacement of the night manager during his absence (vacation, illness).
- Bellman
May 2007 - July 2007 (1,5 months)
Hotel “Riviera on Podol”
Kyiv, Ukraine
Computer skills
MS Word, Excel, Outlook. Opera PMS versions 3 and 4. Micros.
Internet user.
Additional information
Night work experience;
Ready to move to another region.
Personal qualities
Stress-resistant, capable, easy educable, responsible, honesty, friendly, easy to work in team.
